Terms of Service

Last updated: 02-04-2026

These Terms of Service govern your use of the Solqero website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms of Service.

1. Company Information

Business name: SB-Products, trading as Solqero
Chamber of Commerce (KvK): 72844914
VAT number: NL002377144B97
Address: Schoutenhof 20, 2134LW, Hoofddorp, Netherlands
Email: info@solqero.com

2. Applicability

These Terms of Service apply to all visitors, users, and customers of our website and to all offers, orders, and agreements concluded through our online store.

3. Products

We make every effort to display our products as accurately as possible, including descriptions, specifications, and images. However, slight variations in color, appearance, or packaging may occur due to screen settings, photography, or product updates.

All products are subject to availability. We reserve the right to discontinue products at any time.

4. Pricing and Payments

All prices displayed on our website are shown in the currency indicated at checkout and include VAT where applicable, unless stated otherwise.

Shipping costs, taxes, duties, or other charges may be added at checkout depending on the delivery location.

Payment must be completed using one of the payment methods offered at checkout. We reserve the right to refuse or cancel an order if payment is not authorized, flagged for fraud prevention, or otherwise unsuccessful.

5. Order Acceptance

After you place an order, you will receive an order confirmation email. This confirmation does not necessarily mean that the order has been accepted.

We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of suspected fraud, pricing errors, product unavailability, or incorrect customer information.

If your order is canceled after payment has been received, any amount paid will be refunded to the original payment method.

6. Shipping and Delivery

We aim to process and ship orders within the timeframes stated on our website. Delivery times are estimates only and may vary due to carrier delays, customs processing, holidays, or other circumstances beyond our control.

We are not responsible for delays caused by third-party shipping carriers or customs authorities.

The customer is responsible for providing a complete and accurate shipping address. We are not liable for failed delivery or additional costs caused by incorrect or incomplete address details.

7. International Orders

For international shipments outside the European Union, import duties, customs charges, local taxes, and handling fees may apply. These costs are the responsibility of the customer unless stated otherwise.

Customers are responsible for complying with local import laws and regulations in their country.

8. Right of Withdrawal and Returns

If you are a consumer located in the European Union, you may generally have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. More information about returns and refunds can be found in our Refund Policy.

The right of withdrawal may not apply to certain products, such as personalized or custom-made items, where legally excluded.

9. Legal Guarantee and Defective Products

If you are a consumer in the European Union and a product is faulty or not as advertised, you may be entitled to a repair, replacement, price reduction, or refund under applicable consumer law.

Nothing in these Terms of Service limits any mandatory consumer rights under applicable law.

10. Use of Website

You agree not to use this website:

for unlawful purposes
to interfere with the operation or security of the website
to submit false, misleading, or fraudulent information
to attempt unauthorized access to our systems or data
to copy, reproduce, or exploit website content without our written permission

We reserve the right to restrict or terminate access to the website if these Terms are violated.

11. Intellectual Property

All content on this website, including text, branding, logos, product names, designs, images, graphics, and website content, is owned by or licensed to SB-Products, trading as Solqero, and is protected by applicable intellectual property laws.

You may not use, reproduce, distribute, or modify any content from this website without our prior written consent.

12. Limitation of Liability

To the maximum extent permitted by law, SB-Products, trading as Solqero, shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the website or the purchase of products through it.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted under applicable law, including mandatory consumer protection rights.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

14. Third-Party Services

Our website may contain links to third-party websites or may use third-party services, including payment providers, analytics providers, and shipping partners. We are not responsible for the content, availability, or practices of third-party services.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will take effect once posted on this page. The version published on the website at the time of your order will apply to that order.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Netherlands.

If you are a consumer, this choice of law does not deprive you of any mandatory consumer protections granted by the laws applicable in your country of residence.

17. Contact

If you have any questions regarding these Terms of Service, please contact us at:

SB-Products, trading as Solqero
Schoutenhof 20, 2134LW, Hoofddorp, Netherlands
Email: info@solqero.com